About the Client
CoinsPaid is one of Europe’s leading crypto payment processors. It supports a broad merchant base, from e-commerce platforms and digital content providers to high-end services like car rentals, jets, and yachts. Operating across multiple jurisdictions, CoinsPaid needed to manage crypto transaction volume while maintaining strong regulatory compliance
The Challenge
Back in 2019, CoinsPaid faced a critical gap: they lacked a way to evaluate the quality of crypto funds flowing through their system. Without visibility into transaction origins or risk levels, they were exposed to potential AML threats without a reliable way to assess or act.
“If a merchant was receiving funds from the darknet, even before it was mandatory to act on it, we would offboard them. We just needed a way to spot it earlier.”
Why Crystal
CoinsPaid selected Crystal Intelligence for its investigative capabilities, clear risk scoring, and shared long-term vision for regulated digital asset markets.
They needed more than alerts — they needed actionable intelligence. Crystal provided:
- Tracing of fund sources and destinations
- Visualization of transactional clusters
- Benchmarking tools for competitive insights
- Risk profiling to guide client education and policy decisions
The Solution
By integrating Crystal, CoinsPaid developed a multi-layered compliance workflow. Crystal’s tools helped them:
- Monitor transactions and assign real-time risk scores
- Spot clusters associated with illicit behavior
- Inform internal strategy and marketing with behavioral data
- Guide merchants through best practices using transaction insights
- Respond proactively to suspicious activity before issues escalated
Later, they added a second provider for redundancy — but Crystal remains their foundation.
“You wouldn’t base your research on one source. The same goes for blockchain data.”
The Results
Crystal enabled CoinsPaid to take a proactive role in compliance while also supporting their broader commercial strategy. The results included:
- Earlier detection of high-risk transactions
- Stronger client relationships built on trust and transparency
- Smarter marketing decisions using transactional flow data
- Competitive awareness of crypto usage trends across exchanges
“We even asked Crystal to generate custom reports — not just for compliance, but to help our clients grow their own businesses.”
Looking Ahead
With evolving frameworks like MiCA on the horizon, CoinsPaid continues to strengthen its compliance posture. Crystal is now deeply integrated into their operational model, helping them adapt to new jurisdictions and regulatory demands with confidence.
“It’s impossible to run a crypto business without blockchain analytics. You must have it in place.”
Learn More
To explore how Crystal can support your organization’s compliance and intelligence strategy, contact us to schedule a demo.